Alternative Dispute Resolution Module (ADR)

The Alternative Dispute Resolution (ADR) Module is designed to allow for the management and monitoring of disputes regarding payments and other contract activity on a given project. The ADR Module captures data across all subcontracting tiers, monitors dispute entries, follow-up comments overall entry status. The OJT module also provides for automated email notifications and reports generated on demand.

ADR Module Features

Below are the features included in the Alternative Dispute Resolution (ADR) Module.

100% Online & Web-Based 

It’s all in the cloud! Access to all your entries online.

Contract Bird allows users to make online entries for issues on projects & contracts and also details the involvement of all parties included in the issue.
Entries can be made from any computer or mobile device with Internet access.

Make entries from anywhere, anytime.

Custom Issue Builder

What, when, where, who & why? Tell your story!

Create detailed entries for issues. Add all contracts and specific information about what occurred who was involved.

  • Track all details about the specific project.
  • Ability to add multiple contracts on a single entry and any related parties involvement in the issue.
  • All of your information is organized into a detailed breakdown that explains all elements of the issue.

Detailed Report

Detailed reports for issues and resolutions.

Upon submission of every entry a detailed report is created explaining the elements of that issue. Reports are also created upon the resolution of all contract issues and/or close of each entry providing details on deadlines.

Custom reports that detail the specific metrics needed by your organization are included with custom application development.

Email Notifications

Stay connected with notifications sent to your email inbox immediately after any updates or changes are made to entries, such as:

  • Official responses to issues or any comments listed by involved parties.
  • Calendar items or upcoming events, like contract benchmarks or response deadlines.
  • Reminders for scheduled tasks, or action items like issue follow-ups.

And much more!

Add & View Issue Comments

A historical record of all comments & responses.

All involved parties listed in the entry are notified once the entry is submitted. They have the opportunity to review the entry report, log-in to make comments and add notes.

All parties can view the comments made by any of the involved parties.

Entry Calendar

A calendar of entry dates and events.

View submitted entries and entry information on a calendar.

View entry details on a calendar such as comments, deadlines, reminder and issue follow-ups etc.
Custom entry information can be added with the Enterprise Deluxe subscription.

Multiple Users

Separate the access within the users of your organization.

Establish multiple users with varying levels of security access and assign to groups or individuals within the same organization, such as:

  • Owners with full administrator access.
  • Project managers with access to specific projects or contracts.
  • Administrative assistants with read only access.

Scheduled Tasks

Use Contract Bird to stay on track with tasks.

Assign scheduled tasks, reminders and follow ups. Get reminders and notifications when tasks have not been completed. Send follow up messages and emails to users on certain days and/or times. Other examples:

  • Owners scheduled reminders for follow-up on all issues submitted.
  • Project managers scheduled daily checks for task completion.
  • Administrative assistants schedule reminders for outstanding invoices.

And much more!

Tiered Entry Views

View entries from multiple users with tiered access.

Tiered access allows Enterprise Users to view multiple users entries that are participating on project or subcontracts managed by the Enterprise User. Examples:

  • Project owners viewing entries made on predefined projects.
  • Support organizations assigned to groups of certified firms.
  • Contractors viewing entries made by firms on lower tiers.

Custom App on Your Website

Embed a custom Contract Bird application into a page on your existing company website for easy access.

Custom workflows can be created specifically for the process of your organization. Applications can be launched right from your tablet or mobile phone.

*Enterprise Deluxe level subscription required. Click here to see custom options.

Contact us for a demo today!

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The Alternative Dispute Resolution (ADR) Process

The entire process for a Contract Bird Alternative Dispute Resolution (ADR) entry happens in 3 phases, or steps.
Step 1
Entry is submitted into Contract Bird

Custom Issue Builder

Users have the ability to create a custom entry explaining all issues and involved parties.

Initial Report Created

Users would be able to generate a detailed report of the initial entry.

Parties Notified

Involved parties are notified via email and/or by phone.
Step 2
Involved & responsible parties review & respond.

Parties Comment

Involved parties provide feedback and provide comments on listed issues.

Parties Notified

All involved parties are notified when any new comments are added or any change in status.

Resolution/Result

Parties come to a resolution or the entry is closed and escalated or noted as unresolved.
Step 3
Detailed report created upon close of entry.

Final Comments

After entry is closed, parties are surveyed and can provide final comments.

Final Report Created

Final report generated to detail final conclusion of issues and resolution.

Parties Notified

Involved parties are notified via email and/or by phone of final report.